If your dinos stop glowing for any reason within 90 days of your purchase, contact our customer service team at firstname.lastname@example.org to receive a complimentary replacement of dinoflagellates.
If you are not completely satisfied with your purchase, we will gladly accept returns on our products that were purchased directly from Biopop.com within 30 days of receipt. Please contact our customer service team at email@example.com to initiate a return authorization. We will create and email you a pre-paid shipping label to ship your order back to us. Once your returned item is received by BioPop, we will credit your account within 10 business days for the cost of the product only.
Please note that due to customs, shipping and duty fees, we are unable to accept returns on any Canadian, European and Asian orders. All orders shipped to Canada, Europe and Asia are final sale.
Once we receive your order, we get to work on it right away. We will do our best to accommodate your request, but once your order has been packed and labeled, changes and cancellations cannot be accepted. If you have any questions or concerns, please email our Customer Service Team at firstname.lastname@example.org.
If your item arrives damaged or with parts missing, please email email@example.com to let our customer service team know within 30 days (you may be asked to provide photos). We will arrange a prompt replacement of the item.